Government Introduces TaRMS to Streamline Tax Processes

The Zimbabwe Revenue Authority (ZIMRA) has introduced a new digital tax platform, the Tax and Revenue Management System (TaRMS), aimed at simplifying tax processes, enhancing compliance, and increasing revenue efficiency.

The platform was officially unveiled by the Deputy Minister of Finance, Economic Development and Investment Promotion, Kuda Mnangagwa, who described the launch as a significant milestone in the government’s efforts to modernise its tax administration. He emphasised that the system is designed to bring more transparency and efficiency into the country’s tax environment while fostering economic development.

“This system is a step forward in building a sustainable, inclusive economy. TaRMS is built to improve how tax is collected, make compliance easier for taxpayers, and support government efforts to embrace digital transformation,” said Mnangagwa.

ZIMRA’s Director of ICT, Shami Moyo, explained that the previous tax system struggled to keep up with user demand, especially during peak periods. It was also not well-suited to Zimbabwe’s multi-currency economy, leading to frequent disruptions, delayed submissions, and widespread frustration among taxpayers.

“Even routine tasks like updating account details were difficult, resulting in outdated records. Many taxpayers could only file returns late at night to avoid system overload, which was unsustainable,” Moyo noted.

TaRMS addresses these issues by offering greater system capacity, automating processes that were previously done manually, and minimising the risk of errors. The system has been stress-tested for performance and is designed to scale in line with the economy’s growth.

Another key feature is that TaRMS is fully owned by ZIMRA, including its source code—supporting the authority’s goal of digital self-reliance and long-term technological independence.

Deputy Minister Mnangagwa also highlighted the platform’s potential to reduce corruption through improved transparency. He noted the importance of tailoring the system to Zimbabwe’s unique financial realities, given that off-the-shelf solutions from other countries may not suit local conditions.

He acknowledged that users had already provided constructive feedback, and assured the public that government would continue refining the platform to ensure it meets both taxpayer needs and the country’s fiscal objectives.

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