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A City Thirsty for Change: How Smart Water Meters Could End Harare’s Night Queues

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Philemon Jambaya

Nightfall in Harare’s high-density suburbs does not bring rest. In places like Budiriro and Glen View, sleep is often interrupted long before sunrise by a familiar sound  the dull scraping of empty 20-litre containers dragged across cracked pavements. For many women, the day begins not with calm or comfort, but with a tense race through darkness to reach a community borehole before the queues grow unbearable.

For years, Zimbabwean women have been forced into a role they never chose. The sight of a woman balancing a heavy plastic container on her head has become normalised, yet it reflects failure rather than resilience.

Grandmothers, mothers, and even schoolgirls routinely wake before dawn, exposing themselves to harassment, intimidation, and sometimes violence, simply to collect water for basic household use. At the boreholes, exhaustion mixes with frustration as long lines stretch around corners, while self-styled “water controllers” sometimes demand bribes or favours before allowing access.

This crisis cuts deeper than physical strain. Harare’s chronic water shortages have created emotional and psychological stress that weighs heavily on women. When taps run dry, families are forced into painful compromises between cleanliness and survival. The threat of diseases such as cholera and typhoid lingers constantly.

Many mothers speak of the shame of sending children to school without proper hygiene, while others endure persistent back pain from years of lifting and carrying heavy loads of water. Countless hours that could have gone to work, education, or rest have instead been spent in queues.

A long-awaited change, however, is beginning to take shape in these same communities. Acknowledging the failure of outdated water management systems, the City of Harare has entered into a partnership aimed at restoring reliability and dignity to household water access.

Central to this shift is the introduction of smart prepaid water meters, designed to bring accountability, fairness, and consistency to supply.

Helcraw Water (Pvt) Ltd stands at the centre of this transformation. Working alongside the City Council, the company is not only installing modern meters but also rehabilitating decades-old infrastructure.

Key to the project is the refurbishment of Morton Jaffray Water Works and the replacement of severely damaged pipelines that previously leaked vast amounts of treated water before it ever reached residents. With smart meters in place, residents are no longer billed on estimates for water that never flowed.

Community reaction has been cautiously hopeful. Gladys Mutasa of Warren Park says the idea of turning on a tap after years of queueing feels almost unreal, describing it as a burden finally lifted. In Hopley, Nyarai Mudavanhu, who lives with a disability, recalls how the journey to boreholes excluded her daily; she believes the new system restores a sense of dignity she had lost.

In Budiriro, Amai Chipo explains that no longer waking at 2:00 AM to secure water will allow her to rest, work better, and care more fully for her children. Mai Tineyi from Chitungwiza shares that prepaid water access gives her peace of mind as she looks after her bedridden mother-in-law without fear of sudden shortages.

Women4Water leader Caroline Mutimbanyoka notes that the partnership marks a critical step toward ending the cycle of water deprivation that has held women back economically and socially for generations.

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Current Affairs

POTRAZ Q4 Report Highlights NetOne’s Strong Digital Growth and Rural Connectivity Expansion

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Engineer Raphael Mushanawani

The latest Fourth Quarter 2025 Postal and Telecommunications Sector Performance Report released by the Postal and Telecommunications Regulatory Authority of Zimbabwe (POTRAZ) has highlighted NetOne⁠’s growing role in driving Zimbabwe’s digital transformation through infrastructure expansion, rising data usage and improved rural connectivity.

According to the report, NetOne recorded significant growth in mobile internet and data traffic during the final quarter of 2025, with usage increasing by 18.50 percent from 25.29 billion megabytes in the third quarter to 29.97 billion megabytes in Q4.

The growth also resulted in a 1.14 percentage point increase in the operator’s mobile internet and data traffic market share, strengthening NetOne’s competitiveness in the country’s fast-growing digital communications sector.

The report further noted growth in NetOne’s active subscriber base, which rose from 4,062,894 subscribers to 4,101,492 during the quarter, reflecting continued customer confidence in the operator’s services and digital products.

POTRAZ acknowledged the company’s continued investment in network infrastructure, particularly in expanding broadband access across the country.

“NetOne continued to make strides particularly in 3G and LTE deployments, to expand its network coverage,” the report stated.

During the quarter, the operator added 89 LTE base stations while increasing its 5G sites from 21 to 26 as part of efforts to improve connectivity and digital inclusion.

The report also identified NetOne as a major contributor to rural telecommunications infrastructure, revealing that the operator now controls 46.14 percent of Zimbabwe’s rural base stations.

The expansion of rural connectivity is helping bridge the digital divide by improving access to online learning, financial services, healthcare information and digital commerce opportunities in underserved communities.

Under the leadership of Group Chief Executive Officer Raphael Mushanawani, the company has continued repositioning itself as a modern digital services provider focused on innovation, accountability and customer-centred solutions.

Commenting on the latest sector performance results, Engineer Mushanawani said the company remained committed to inclusive national development through digital connectivity.

“These results affirm our commitment to connecting communities, empowering businesses and accelerating Zimbabwe’s digital transformation through resilient and accessible network infrastructure,” said Engineer Mushanawani.

NetOne has also expanded customer-focused services through affordable broadband packages, improved OneMoney solutions and data bundles designed for students, entrepreneurs and rural communities.

Beyond telecommunications services, the company has intensified its corporate social responsibility programmes, including borehole drilling initiatives, support for schools through digital learning tools and partnerships with healthcare institutions on community wellness programmes.

The operator’s commitment to diversity was also reflected in its workforce, with women accounting for 436 out of its 1,045 employees.

In recognition of his leadership and contribution to Zimbabwe’s telecommunications industry, Engineer Mushanawani was recently inducted into the prestigious Business Leaders Hall of Fame 2026.

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Current Affairs

Minister Masuka Defends BIPPA Farm Returns, Says Land Reform Remains Irreversible

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The Government has dismissed claims that the return of 67 farms protected under Bilateral Investment Promotion and Protection Agreements (BIPPA) marks a reversal of Zimbabwe’s land reform programme, with authorities stressing that the move is part of resolving legal obligations and strengthening the country’s land tenure framework.

Acting Leader of Government Business in Parliament, Minister of Agriculture, Mechanization and water resource Dr Anxious Masuka, on Wednesday directly addressed the misconception, explaining that the return of BIPPA properties is a narrowly defined legal and constitutional obligation not a policy shift back to the pre-2000 era.

“The BIPPA process is about settling outstanding legal claims and compensating investments protected by bilateral treaties, it does not open the floodgates for the return of all former white farms, the land reform programme remains irreversible,” he said.

The Minister confirmed that while 67 properties covered under BIPPA will be returned to their previous owners, this represents a fraction of the total land under the programme and is being done strictly within the framework of Zimbabwean law and international investment obligations.

The development comes at a time when the government is simultaneously granting secure tenure to a staggering 450,000 black farmers under President Emmerson Mnangagwa’s administration.

According to the Minister, in terms of the Constitution Sections 289, 293, and 295, the government will provide permits, leases, and offer letters to 360,000 A1 farmers 23,500 A2 farmers Over 70,000 old resettlement farmers.

In addition to these, the government is correcting historical and administrative errors that have fuelled the reversal myth. Authorities are returning 840 farms that were wrongly gazetted but which rightfully belong to black farmers.

In another move that reinforces the government’s commitment to indigenous ownership, some 10,000 Matenganyika farms whose beneficiaries were given leases before 1980 will now finally receive title deeds.

For the 409 former farm owners who have remained on their properties due to long-standing peaceful co-existence with new owners, the government has crafted a specific solution that stops short of outright reversal. These individuals will now be allowed to purchase the properties they occupy.

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Current Affairs

El Niño Threat Looms

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Itai Mazire

Zimbabwe faces a high probability of a looming El Niño event during the 2026/27 rainy season, with forecasts indicating a significant chance of below-normal rainfall.

The Meteorological Services Department (MSD) has issued a preliminary update, urging calm but emphasising the need for proactive measures.

Global climate forecasting centers predict an 88 to 94 percent chance of an El Niño event, historically linked to drier-than-average conditions in Zimbabwe.

“Historically, El Niño conditions in Zimbabwe carry a 65 percent chance of below-normal rainfall, which can lead to drier-than-average conditions.”

Despite the concerning outlook, the MSD cautions against premature decisions.

They said that early forecasts face a “spring predictability barrier,” meaning atmospheric and oceanic conditions could still change significantly before the season begins.

Consequently, the department has not yet released its official seasonal forecast.

“Because of this inherent uncertainty, the MSD has not yet issued its official seasonal forecast and warns the public and stakeholders against making final agricultural or financial decisions based solely on these preliminary models,” the statement read.

A more definitive national outlook (NACOF) is anticipated in August 2026, following the Southern African Development Community (SADC) Climate Outlook Forum (SARCOF).

In the interim, the MSD is advising both the public and the farming community to remain composed.

They recommend continuing with standard preparations for the upcoming season and adopting climate-resilient practices.

These practices include water conservation and the identification of drought-tolerant seed varieties.

The MSD further encouraged stakeholders to stay informed through official channels.

“Stakeholders are encouraged to stay informed exclusively through official MSD channels for regular updates as the weather outlook becomes clearer in the months ahead.”

The upcoming NACOF report will incorporate more recent data, providing crucial scientific guidance for accurate seasonal planning.

The MSD will continue to monitor updates closely.

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