The Confederation of Zimbabwe Retailers (CZR) has thrown its weight behind the National Development Strategy 2 (NDS2) and expressed optimism about its potential to accelerate economic transformation.

CZR President Dr. Denford Mutashu highlighted key reforms needed to unlock the full potential of the retail and wholesale sector.

At their presentation at the NDS2 Stakeholder Consultations Workshop held at Kadoma Ranch Hotel from 4–5 August 2025, the CZR applauded the government for opening a consultative platform to refine national development policy and for strides made during the NDS1 phase.

The organisation represents the country’s retail and wholesale players, and they shared a candid reflection of sector experiences under NDS1 and outlined strategic recommendations for the upcoming development phase.

CZR acknowledged that while NDS1 provided a sound policy foundation, the retail sector endured a challenging operating environment marked by exchange rate volatility, inflation, high operational costs, and a rising tide of informalisation.

Despite these headwinds, the association commended the government for significant reforms such as improving the ease of doing business and introducing the Zimbabwe Gold (ZiG) digital currency, which have laid the groundwork for recovery.

“Retail continues to play a critical role in GDP contribution and job creation, particularly for youth and women.

“What is needed now is a recalibrated policy approach that targets recovery, growth, and competitiveness,” urged Dr Mutashu.

Among its proposals, CZR called for alignment between fiscal and monetary policies to sustain public and market confidence in the ZiG.

A reduction in the cost of digital transactions and rationalisation of the Intermediated Money Transfer Tax (IMTT) were highlighted as key enablers for financial inclusion and formal sector expansion.

To stimulate recovery CZR proposed the introduction of a Retail Sector Recovery Fund, tax holidays for formal players, and access to concessionary credit lines to enable restocking and liquidity support, which is deemed critical for formal business survival and job retention.

“We urge the government to accelerate the transition to renewable energy through tax incentives, streamlined licensing for solar projects, and the promotion of mini-grid solutions, especially in underserved communities.”

Addressing distortions created by informal operators, CZR advocated the harmonisation of licensing and tax requirements across local authorities.

It backed supportive policies that would encourage informal traders to transition into the formal economy, including the development of structured marketplaces, simplified registration processes, and targeted capacity-building programs.

“Formalisation cannot be forced—it must be incentivised,” Dr. Mutashu stressed.

The association further emphasised the need for digital transformation within the retail space, including affordable internet access, support for e-commerce platforms, and strengthening the digital payments ecosystem.

It also called for increased investment in skills development and vocational training tailored to retail operations to ensure workforce readiness for a fast-evolving market.

In a strongly worded presentation, CZR urged for inclusive growth, advocating tailored support for retailers in rural, peri-urban, and marginalised areas.

In conclusion, CZR reaffirmed its support for Vision 2030.

“CZR stands ready to work hand-in-hand with the government and development partners to ensure that Zimbabwe’s retail economy thrives as a cornerstone of national progress,” said Dr. Mutashu.